Q1. How do I register?
A: Please browse the page "How to order".
Q2. What is MOQ?
A: We have different MOQ for different products.
......For s925 silver stock designs,MOQ is 5pcs/design
......For New designs and opal designs: MOQ is 12-50pcs/design, more qty will have bigger discount.
Q3. Why there’s no prices ?
A: ①.for new designs and opal designs, can be made of silver or brass as per customers’ request, different materials have different prices; silver price and
②. as you know exchange rate of US Dollar and CNY is floating, in order to let our valued customers to get maximum profits from each design, we always quote as per the newest exchange rate;
③. also silver price is floating, we will fix silver prices at the day we receive deposits, which is much fair & good to customers .
Q4. Forgot my password?
A: If you forgot your password, Please find “Forgot your password” on the “Sign in” page, and click it. Filled in your username and registered email, then the new password will be sent to your email. For security privacy, please change your new password on member home.
Q5. Why we can't normally browse XINXIN JEWELRY website?
A:Please, try to change the browser. choose IE 7, Google Chrome,Apple Safari,Mozilla Firefox are supported.
Q6.What happens if an item I have ordered is out of stock?
A: 1. All items are subject to availability. The stock is changing all the time, so there will be some items out of stock when you make order. So pls contact with us in time after you choose designs, and pay deposit/full amount ASAP, then we may leave it for you.
2. We may remake for you, delivery is about two weeks.
Q7. What’s the delivery time for new designs?
A: About 25 days.
Q8. Can I change my order?
A: Of course, you can change your order (add or delete items) before confirmation. After you confirmed the order,
.....stock designs: you can add or reduce items . If you want to add some products, you have to make a new order, we will combine orders and offer you the same discount.
.....new designs: after we start bulk production, you can add items but not reduce items or qty.
Q9. What payment methods do Xinin Jewelry accept?
A: We provide the easy and secure payment method: Paypal , Western Union, Bank transfer. (Concerning the details, please read the Payment Information part .
Q10.Can I get my packages shipped to more different addresses than my billing address? And what’s shipping charges?
A: Yes. Pls send us addresses by email before shipping, we’ll check shipping charges according to your goods weight and express company which you chose. Please noted that we don't take any profit from shipment.
Q11. How long will it take to delivery?
A：Shipment Methods & Delivery Time .Our products distributed to all over the world, shipped with
DHL (3-5 days),
FEDEX (3-5 days),
UPS (3-5 days),
TNT (3-5 days),
EMS (7-15 days),
Hongkong Post (7-15 days).
Singapore Post (7-15 days).
Air mail (15~30 days).
The above options are available to most countries. But the delivery time is not steady. For small and unhurried package,the weight is less than 2kg, you can choose the last one (air mail), which save your cost on shipping, But the delivery time is not so steady.
Q12. How do I track my parcel?
A: 1.After we sent out your goods , we will send the tracking no. to you in the same or second day. Then you can track your parcel on express official website at anytime. If you can't track the parcel online. Please contact express office to check package status and send us emails to inform that. We will help you.
2. However, your item(s) do not arrive within our stated lead times, please contact our Customer Services team will be happy to help you. Please note lead times are only an approximation, as we are unable to guarantee a delivery time at the point of order.
Q13. Returns and Exchange
A: In order to build long-term cooperation with customers, we promise to exchange or return goods when there is any unartificial quality problem as following:
1. The goods not match to customer’s order （except the exchanged goods after we negotiate with you）
2. There is any damaged during the delivery.
Don't return or exchange goods
1. If there is any damage caused by abnormal wear or tear
2. We won‘t return or exchange goods only because of customer’s favor （such as smell, color, model, appearance.) or other conditions.
How to retrun ordered items
When you return any items, please send an email to us firstly to supply your order ID/item ID,the reason for the return, then you get our return address. Once we receive & check the returned package, you should expect your return processed within 48 hours.
You can choose to deliver the goods back by express or other delivery method, And You may want to insure your return. We cannot be responsible for lost or misdirected returns. But we will bear shipping cost of one way ,in other words,when we send new items to you, the shipping cost is for free. If the goods not match to customers' order , we will bear all shipping cost. In addition,if the items are only few, we will discuss with you. Shall we exchange it in your new order or refund you directly.
Note: Please refer to the declaring sum filled when we delivery the goods if you want to know the product sum.
Please follow these steps to deal with the broken items
Sometimes there will be several borken items on the way of shipping although each item is strictly examined and packed before they are shipped.Such thing is inevitable in the international shipping .
Please follow these steps to deal with the broken items
1. Contact customer service and offer the relevant information of the order.
(order ID, the borken items ID)
2. Please supply the pictures of the broken items in email.
3. We will give you the reasonable soluation after receive the pictures of the broken items.
